PU Prime Customer Service & Contact
PU Prime offers 24/7 multilingual customer support for Canadian traders through live chat, email and an online help centre.
Open PU Prime Account →PU Prime customer service is available 24/7 to Canadian traders through live chat, email and an online help centre, covering account opening, KYC, deposits, withdrawals and platform questions.
Ways to contact PU Prime — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions about accounts, deposits and platforms | 24/7 |
| Document submission and detailed account queries | Replies typically within a business day | |
| Help Centre | Self-service answers on funding, KYC and platforms | Anytime |
Support hours and contact options can change — check the live chat widget on the official PU Prime site for the current options.
PU Prime deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Often within 1 business day |
| Skrill | Instant | Often within 1 business day |
| Neteller | Instant | Often within 1 business day |
| Bank wire transfer | 1–3 business days | Up to ~5 business days |
PU Prime charges no deposit or withdrawal fee, though payment providers may apply their own. Withdrawals up to your deposited amount return via the original method; profit above that is typically paid by bank transfer. Times are indicative and can vary.
Frequently asked questions
How do I contact PU Prime support?
You can reach PU Prime through 24/7 live chat, by email and through its online help centre. Live chat is usually fastest for account and funding questions.
How long do PU Prime withdrawals take?
PU Prime processes withdrawal requests quickly, and e-wallet and card withdrawals often arrive within a business day. Bank wires can take a few business days depending on your bank.